Pivotal CRM 1393/10/27

Pivotal CRM Pivotal CRM is a full-featured CRM platform built on the Microsoft .NET framework, suited to organizations of all sizes that are looking to take their business to the next level with CRM processes, including sales force, marketing, and service automation. Unlike most CRM solutions, Pivotal is built on a flexible platform that gives you a customized CRM experience built around your business…


Customer relationship management

Customer relationship management 1393/10/18

Customer relationship management Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support. CRM Solutions CRM Solutions come with many features and tools and it's important for a company to choose…


How to deliver first-class customer service

How to deliver first-class customer service 1393/10/17

How to deliver first-class customer service Customers are the lifeblood of any business, so treating them well should always be a priority. By regularly exceeding expectations, you can boost customer satisfaction and retention. Why not encourage them to become a brand ambassador? you can go beyond your customers’ expectations. Exceeding customer expectations should start at the enquiry stage…


SugarCRM

SugarCRM 1393/9/16

SugarCRM SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire…


CRM for Small Business Key Concepts 1393/9/14

CRM for Small Business Key Concepts When you build your competitive positioning and brand strategies, you may decide that you need a system that helps you better manage your customer relationships and information, driving you to look at CRM. You may also decide to evaluate CRM after developing marketing campaigns or a marketing plan that will require better lead capture, reporting and other marketing…


The Top 10 Open Source CRM Systems 1393/9/14

The Top 10 Open Source CRM Systems Open source Customer Relationship Management (CRM) systems have a lot going for them: they're often less expensive, are more easily modified if you have an open-source-savvy IT staff, and if you lack that staff you can find developers readily and often at a less costly rate than for commercial or proprietary CRM applications. Open source CRM isn't for everyone,…


Open Source CRM Software Systems 1393/9/14

Open Source CRM Software Systems Open Source CRM systems are proliferating in part because these business software applications provide companies with choices outside of the traditional commercial CRM programs such as SAP, Oracle, Microsoft or Salesforce.com. For companies seeking increased software technology control to satisfy challenging industry requirements, unique business processes, complex…


CRM software affects the operations of your company 1393/9/9

CRM software affects the operations of your company When buying CRM Software you have the option to purchase a program that is hosted on your own server or cloud-based. Both have great advantages and can provide unlimited access of users and the number of customer accounts. Several CRM programs have mobile capabilities, so you can access important client information on the go. Here are a few other…


Evaluating CRM effectiveness 1393/9/9

Evaluating CRM effectiveness Realizing the investment towards any CRM initiative, it is crucial to all businesses to have a CRM evaluation method or CRM metrics in place. The prime concern of a CRM system is to improve relationship with customers and generate higher revenue. Therefore, it is necessary to identify if your CRM is to track the efficiency of sales and marketing team or is it to build…


Business Challenges and CRM Related Benefits by Your Role and Responsibilities 1393/9/5

Business Challenges and CRM Related Benefits by Your Role and Responsibilities Business Challenges - Sales Management Too many systems to give a true picture of customer/accounts to gain a complete view of sales performance and pipeline Consistently deliver an accurate pipeline and forecasting Adoption in the front-office and with the mobile workforce CRM Benefits - Sales Management Make…


Business Issues Solved with CRM 1393/9/5

Business Issues Solved with CRM Running a business is more challenging that ever today, particularly for mid-sized and small companies. New customer are exclusive; profits are under pressure; and your competition seems to be one step ahead of you all the time.  You need a step-up-change; and you need it yesterday... Not Knowing Where My Business Stands Too long to produce reports on key business…


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