اشتراک گذاری:
Complaint Management Software
Tolue Complaint Management Software at a glance
Advantages:
To increase customer satisfaction
To improve customer service
To identify organization's strengths and weaknesses
To create a two-way communication channel between the organization and contacts
To Maintain the contacts as important assets of organization
To integrate the information related to the customer relationships and communication channels
Take report on the performance of the organization regarding to customer responsiveness in favorite time periods
Features:
The ability to register contacts information (natural and legal persons)
The ability to register all complaints and suggestions
The ability to define tasks for next following of the complaints, suggestions and critics
The ability to define alarms for regular following of tasks
The ability to send SMS, email, fax in the form of group and individual with contact name
The ability to receive complaints, suggestions via SMS, record and reference them to the relevant user
The ability to receive complaints, suggestions via Email, record with attachments and reference to the user
The ability to receive complaints, suggestions via website and reference online to the relevant user
The ability to classify and group Complaints, Suggestions
The ability to identify caller person (Caller ID Detection)
The ability to record telephone conversations
The ability to connect to VoIP system
The ability to record the contact address and display it on Google Map
The ability to chat users with each other
The ability of localization of the software based on the needs of the organization
The ability to register the history of all actions carried out on the records