Customer Loyalty Software
Today, the use of new tools for better management with customers is on the agenda of Customer-centric organizations.
Customer clubs are one of those tools that any organization can benefit from raising its customer satisfaction index. Each organization can benefit from the club of customers through its marketing strategy, sales and service.
Customer club with a marketing approach
Customer club with sales approach
Customer clubs with after sales service approach
Advantages of the Customer Loyalty Software:
Establishing two-way communication
Creating closer relationships with customers
Create more features for better organization or products
Provide services with more speed and accuracy in less time
Get additional information from customers and their interests
Creating the necessary infrastructure to receive complaints, suggestions and criticisms
Create periodic and targeted surveys from customers
Receive feedback or feedback from customers about services or products
Measuring and evaluating customer satisfaction
Access to customer loyalty indicators and evaluation
Neil is aimed at creating proactive customers and offering special services to affluent customers
Customer Loyalty can be applied to a variety of organizations:
Customers Club for banks and banking institutions
Customers Club for Food Manufacturers
Customers Club Customers Clothing Manufacturers
Customers Club Special chain stores
Customers Club for Companies and Airlines
Customers Club for Tourism and Tourism
Club Customers Special Vehicle Companies
Customers Club Specialist Hospitals and Hospitals
Customers Club Special Insurance Companies and Insurance Brokers
This system has the ability to connect to the CRM software (Customer Relationship Management System), and information management in an integrated platform will provide this opportunity for the organization's executives to make the best decision on communication with We reach customers.
Companies that have repetitive sales of products will virtually expose themselves to subsequent purchases of customers and try to lead the customer in their next selection.
In companies that have a basket of goods, the company tries to offer customers after the purchase of one of the goods by the customer, offering other goods in the basket of goods to the customer. According to the marketing principles, resale to a customer costs 8 to 10 times less than sales to a new customer. As a result, the customer club can help reduce costs and increase the profit index by strengthening the process in the company
In the companies that provide after-sales service to customers on the order of managers, the customer club can play a tremendous role. Customer's access to quick services and receive reports on the dedicated panel will give a different sense to the customer.
Customer club can be connected to the Customer Relationship Management system. Managing information in an integrated system will make it possible for managers to make best decision about customer relationship.